SLIVE.AI PRIVACY POLICY

1. Introduction and Scope

This Privacy Policy describes how BIGWISE CORP. ("BIGWISE," "we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals ("you") who visit our website (slive.app) (the "Website") or use our SLIVE.AI software-as-a-service platform, including the "Astro Slive" AI assistant (collectively, the "Service").

This Privacy Policy is incorporated by reference into our Terms of Service ("ToS") and, for our business customers, the Master Subscription Agreement ("MSA").

By accessing the Website or using the Service, you agree to the information collection and use practices described in this Privacy Policy. If you do not agree, please do not use the Website or the Service.

2. Information We Collect

We collect various types of information in connection with the Service:

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Maintaining the Service: To operate, maintain, secure, and provide all features of the Service, including processing transactions and authenticating users.
• Improving and Customizing the Service: To understand and analyze how you use the Service, develop new products and features, and personalize your experience.
• Communicating with You: To respond to your comments and questions, provide customer support, and send you service-related information (e.g., updates, security alerts, administrative messages).
• Marketing (with Opt-Out): To send you promotional emails about new products or features, subject to your right to opt-out of receiving such communications. We do not use your confidential User Content for marketing.
• Security and Fraud Prevention: To detect and prevent fraud, abuse, violations of our terms (including the AUP), and other harmful activities.
• Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
• AI Data Usage: We use AI inputs and outputs (in anonymized or aggregated form where feasible) primarily for abuse and security monitoring (as detailed in the AI Terms) and potentially to improve specific AI functionality (e.g., enhancing safety filters), but not for training general-purpose AI models.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers (Sub-processors): We share information with third-party vendors who help us operate the Service, such as cloud hosting providers (e.g., AWS), AI providers (e.g., Google), payment processors, and analytics tools. These providers are authorized to use your information only as necessary to provide services to us and are bound by confidentiality obligations. A list of key sub-processors is available in our DPA.
• Legal Compliance and Protection: We may disclose your information if we believe in good faith that it is necessary to (a) comply with a legal obligation, subpoena, or court order; (b) protect and defend the rights or property of BIGWISE; (c) prevent or investigate possible wrongdoing in connection with the Service; (d) protect the personal safety of users or the public; or (e) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties if you give us your explicit consent to do so.

5. Data Security

We implement technical and organizational security measures designed to protect your personal information against unauthorized access, use, alteration, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing the Service, complying with our legal obligations, resolving disputes, and enforcing our agreements. Specific retention periods may vary depending on the type of information and legal requirements. Retention of AI data is governed by the AI Terms. Retention of business customer data post-termination is governed by the MSA.

7. International Data Transfers

BIGWISE is based in the United States. Your information may be transferred to, stored, and processed in the United States and other jurisdictions where we operate or where our service providers are located. We will take appropriate measures (such as executing Standard Contractual Clauses) to ensure that transfers of personal data comply with applicable data protection laws.

8. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have certain rights regarding your personal information, including:

• Right of Access: The right to request access to the personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate personal information.
• Right to Erasure (Deletion): The right to request the deletion of your personal information.
• Right to Restrict Processing: The right to request that we limit the processing of your personal information.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used format.
• Right to Object: The right to object to the processing of your personal information (e.g., for direct marketing).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law. California residents may have additional rights under the CCPA.

9. Children's Privacy

The Service is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: